Our Rental Policy
Please Keep In Mind When Renting…
PLEASE NOTE: 24 Hour Notice required for all rentals! An additional Rush Fee applies to all "short notice" rentals (within 24 hours).
You must be 18 years of age or older to rent from Pro-Mix. You must have a valid driver’s license – NO tickets, NO state ID cards. Payment in full for the rental must be made by cash, check, or credit card at the time of the rental. Only one person may sign the contract, pay for, and secure the rental – and all must be by the same person.
IMPORTANT: Your Driver's License and credit card will be scanned at the beginning of the rental period for security of the equipment. If the equipment is damaged or not returned, Pro-Mix reserves the right to charge your credit card for the amount of the repair or replacement as described in your rental agreement, and may submit your driver's license information to the authorities as needed.
"Dry Rentals" (rentals without delivery, hired setup, or a technician) assume you are qualified and knowledgeable with regard to the proper application, setup, terminology and operation of all equipment rented. Pro-Mix cannot be held responsible for the improper application, setup, operation or misuse of the equipment, unless a Pro-Mix technician is hired. Upon request, Pro-Mix staff will instruct rental customers on basic setup and operation of equipment, but proper usage ultimately remains the customer's responsibility. If you are not competent or confident in operation of the equipment you are renting, please hire a technician. Pro-Mix does not rent inside the city limits of Chicago.
Rentals are on a “first come, first served” basis. Rentals are considered “reserved” ONLY if pre-paid upon booking. Although you may have us “put you down” for a particular rental without payment, you may be bumped by a paid reservation at any time. Please note: Pre-paid reservations are non-refundable inside 7 days of the rental date – 50% store credit ONLY outside 7 days. NO EXCEPTIONS under any circumstances. If you have any questions regarding this policy, please ask.
Our Schaumburg warehouse is open for rental pickups and drop offs on Mondays and Thursdays ONLY from 1:00pm-5:00pm. Some holiday hours may apply. Deviation from standard Monday/Thursday pickup and drop off times will be charged an additional fee. Pro-Mix makes no guarantee when a specific rental will be available.
Rentals are due back NO LATER than 5:00 pm on your return date, unless otherwise noted. Rentals returned past their due back date WILL BE charged as late. Rentals returned after normal store closing will be charged one full day late.
Customers must supply their own batteries for battery operated equipment (e.g. wireless mics, remotes). Although most rental units will already have a battery installed, Pro-Mix makes no warranty that the existing battery is good.
Proper and thorough equipment testing and instruction can take up to 15 - 30 minutes. Agreement of our rental policy means customers understands that check-out and check-in may take up to 30 minutes or more and have planned their time accordingly.
Customers must load and unload their own vehicle! Vehicles must be properly sized to transport the rented equipment.
Cables and cords are to be returned cleaned and coiled in the same condition in which they were dispatched to you. Dirty or improperly coiled cables will be charged a $2.00 fee per cable.
Equipment is tested twice prior to dispatch. Equipment is to be returned in the same condition it was received. Customers are responsible for ANY damage or missing items.
A full, detailed listing of the terms and conditions of our rental program is listed on the rental contract. Please read your rental contract carefully, ask if you have any questions – we’ll be glad to explain it to you. Rates, terms, and availability subject to change without prior notice.